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Three Generations of Excellence  
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Frequently Asked Questions

Do you still have a Retail Store in Kitchener?

After many years of operating a family owned retail store we have found it necessary to focus on the aspects of our business that our customers most rely on. Due to the older generation of our family retiring and the increased demands on our mobile services we have changed our business structure in order to continue providing the highest level of service that our customers have come to expect.

How about after hours, what is the best way to contact you?

One of the best ways to contact us after regular business hours is via email service@brauns.ca phone calls are also monitored.

I need you to repair or look at something. Can I bring it to you?

Absolutely, we still offer specialty repairs and services, in shop visits are available during select hours and on an appointment basis. Please contact us with your needs and we can arrange for you to meet us at our shop in Kitchener.

Do you still cut keys, I have something that I cannot find anywhere else?

Although we no longer have a walk in key cutting service Braun's has always been known for doing the specialty jobs that nobody else can do. Contact us with the details and we will arrange it!